Overview
At The Arvox, customer satisfaction is our priority. As a provider of digital services, including website development, software development, UI/UX design, branding, graphic design, SEO, digital marketing, and related IT solutions, our refund policy differs from that of physical products.
By purchasing any service from https://thearvox.com, you agree to the terms outlined in this Refund & Cancellation Policy.
Digital Services
Since our services involve digital work, consulting, custom development, and creative design, they are generally non-returnable once work has commenced or a digital product has been delivered.
Refund requests are considered only under specific circumstances described below.
Eligibility for Refunds
A refund may be considered if:
- The project has not yet started after payment.
- The Arvox is unable to deliver the agreed service due to reasons solely within our control.
- A duplicate payment has been made.
- A billing error has occurred.
Refund requests must be submitted within 30 days of the original payment date.
Non-Refundable Services
Refunds will not be provided for:
- Completed website development projects.
- Completed software development services.
- Graphic design or branding work that has been delivered.
- UI/UX designs after approval.
- SEO or digital marketing services that have already been performed.
- Custom development work already completed.
- Domain registration fees.
- Web hosting charges.
- Third-party software licenses.
- Downloadable digital products.
- Consultation or strategy sessions already conducted.
- Any service purchased during promotional or discounted offers unless otherwise stated.
Project Cancellation
Clients may request cancellation before project work begins.
If cancellation occurs after work has started, any refund will be calculated based on the amount of work completed. Administrative, consultation, research, planning, and design costs already incurred may be deducted from the refundable amount.
Refund Process
Once your refund request is received, our team will review your request and determine eligibility.
If approved:
- You will receive confirmation via email.
- Refunds will be issued using the original payment method whenever possible.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
If your request is declined, we will provide an explanation for the decision.
Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account.
- Contact your payment provider or credit card company.
- Contact your bank, as processing times may vary.
- If you still have not received your refund after completing the above steps, please contact us.
Email: thearvox@gmail.com
Service Revisions
The Arvox is committed to delivering high-quality work.
If you are not satisfied with the delivered project, we encourage you to contact us before requesting a refund. Depending on the project agreement, we may provide revisions or corrections to ensure the final deliverable meets the agreed requirements.
Third-Party Services
Payments made for third-party services are non-refundable, including but not limited to:
- Domain registration
- Website hosting
- SSL certificates
- Premium plugins
- Software licenses
- Cloud services
- API subscriptions
- Advertising budgets (Google Ads, Meta Ads, etc.)
These charges are governed by the policies of the respective service providers.
Chargebacks
Customers agree to contact The Arvox before initiating a payment dispute or chargeback. Fraudulent or unjustified chargebacks may result in suspension or termination of current and future services.
Changes to This Policy
The Arvox reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Any updates will become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding refunds, cancellations, or billing, please contact us:
The Arvox
Website: https://thearvox.com/
Email: thearvox@gmail.com